Placing your order online

Unlike most other internet retailers, we do not take payment online at the time you click ‘submit’ on your shopping cart.

The reason for this is that we like to check stock and ensure everything is available before we take your money. If any item is not available this then gives us the opportunity to offer more info: -

• Estimated date of arrival for fresh stock
• Alternative items
• Split delivery or wait for the whole lot

We feel confident that this is the better approach as it keeps you fully informed about the status of your order before you have parted with your hard earned cash.
If you have any questions about this way of ordering then please feel free to contact us via the usual means.

Online discounts

We offer a discounted price for all orders placed online. Our normal list price applies to all telephone orders. The reason for this is that we wish to ensure that all items are shipped correctly and very often verbal orders are misunderstood. This, in turn, means additional costs and disruption are incurred travelling the length and breadth of the country exchanging items.

Authorisation Hold

When paying by a card it is very important that the address you give us matches exactly the address on your card statement. If you do not, once we have started the payment request it may get rejected by your bank and the payment amount is then put into Authorization Hold meaning that neither we, nor you, have the money. It can take several days for the funds to be released back to you by your bank. See this Wikipedia Page for more information.

Payment options

There are several payment options available which vary depending on whether you are collecting or having delivery.

Are you collecting?

Personal callers can pay by the following methods:-

• Cash.
• Cheque. Cleared payment is required before we will deliver. Please allow 10 working days.
• Most major Credit Cards.
• Most major Debit Cards.
  

Please note that we cannot accept a payment using a card over the telephone if you are collecting. This is for both OUR and YOUR security to prevent card fraud.

Are you having delivery?

Dispatch customers have the following payment options:-

• Cheque. Cleared payment is required before we will deliver. Please allow 10 working days.
• Most major Credit Cards.
• Most major Debit Cards.
  

Internet banking, Telephone banking, BACS Transfer or CASH deposit
     Bank: Yorkshire Bank PLC
     Sort code: 05-08-33
     Account Number: 70810716
     Account Name: Distinctive Doors
     Please use your name as the reference if possible. (Important)
     Then E-Mail us to let us know that you have paid.
If you do not have Telephone or Internet banking etc. just ask your branch to assist you. It really is quite simple.
Should you wish to use your credit card to pay by BACS etc. please ask your branch to assist you.

Please Do not pay or Transfer any Funds until we confirm your goods are available.

YOUR GOODS WILL BE DISPATCHED AT THE EARLIEST POSSIBLE DATE.