Testimonials kindly submitted by our clients
Here are some comments received from our customers. All original emails are saved in our archives.
Peter Renn – DLA Architects Practice
“Good Morning Kayleigh
I thought I’d drop you a note to say how pleased I am with the entrance door and frame. As you can see from the attached photo, it looks really great.
I’d like to thank you and Ricky for your help and attention in our dealings. I’d also like to thank the delivery driver (whose name I didn’t get); turned up right on time last Thursday morning.
The quality of the materials for the door assembly and the workmanship is of the highest quality; the ironmongery is also excellent. The price charged represents remarkably value as well.
I would be happy to recommend your company to anyone.
Thank you again."
“I would like to thank you and Distinctive Doors for the efficient and sympathetic way that you have treated my orders.
We are extremely pleased with the doors, and are impressed with their quality. I have had to modify the doors to fit in our Grade 2* 17C farmhouse, but because they are so well made this has not been a problem."
“Doors arrived and thank you for such prompt delivery. Also the delivery man was very pleasant.”
“The composite door that I ordered arrived on time and was installed by Acorn Joinery yesterday morning.
Thanks to all at Distinctive Doors for a first class service.
The quality and design of the whole unit more than exceeded my expectations and certainly enhances the look of the property, all the neighbors have commented on how good it looks.
Again, many many thanks I will certainly be doing more business with you in the future."
“Dear Distinctive Doors,
A quick note to thank you all for a very pleasant experience as a customer. Every interaction from email to phone to Damian the delivery driver last Sunday has been great. The doors are good too!
Consider me an advocate for Distinctive Doors.
Thanks again and best regards,
“Hi I fitted the door and casing yesterday , and it looks fantastic. The build quality and finish is top class and having it pre hung was well worth the money.
Can I say that from the start all dealings were very professional and great value for money and I would highly recommend your company to colleagues and friends."
Thank you for the invoice, and also for the lovely oak doorframe.
It’s beautifully made, arrived quickly and exactly when promised.
I hope to use your services again soon."
“Just wanted to say a massive thanks for delivering the doors so fast- and thanks to your delivery man this morning who helped me lift them into the house at 6am – v nice guy as well!”
“Many thanks for the excellent delivery of this order at 12 20 today. Every item arrived in shelf-perfect condition and fully meets my expectations for quality and appearance.
“Thank you doors arrived as and when was mentioned and they are great thank you for your excellent service
“With reference to the above order I thought I would write to you to tell you how satisfied I am with your products and services. The Cathedral Oak door I purchased from you pre hung exceeded expectations in every respect and having fitted it myself looks absolutely stunning having transformed the front of our home.
The quality and finish of the door and all the fixings represents exceptional value for money in my opinion. I would recommend your company to anyone who asks – since fitting the door a few already have!
“Just to say Thank you for the supply of x 3 oak glazed doors and the delivery of the same.
I had shopped around to find these doors. Your prices and lead times were better than the larger builders merchants!
The delivery slot was exactly when you said it would be, which was very much appreciated.
I will not hesitate to use your company again and recommend you to others."
“Great service. Great quality doors! Definitely coming back on next project.
“The doors were delivered a few minutes ago.
Thank you very much!
Impressed! Fantastic doors and fantastic quality!
We will recommend your company to all our friends.
We will order 8 more doors at your website today for our first floor.
Thank you again."
More than happy with the price and quality of the doors, and service that you have provided. Satisfied customer. Will recommend.
“Just taken delivery of a T bar for joining two doors together and I am extremely impressed with the quality and service. Many thanks.”
Mr David Barnett
“I ordered two external engineered oak finished stable doors and they arrived here in Dorset on the day promised and within the time slot allocated. Given the distance covered this was a considerable achievement and the driver was most polite and helpful in placing these items in storage and the products appear to be well constructed but as a word of warning because of their weight it would be wise to have two persons available when hanging the doors.”
“Wanted to say your service was superb and the delivery driver could not have been more helpful will definitely be using you again.”
“I just wanted to say that your customer service has been exceptional – I am hugely impressed with everything from the help with dealing with my mistake one my initial order, to the speed of delivery (both!).”
“Clear and concise information, I look forward to receiving the same level of quality in the products requested.”
“Thank you very much for everything.
We are very pleased with the quality of the product, the competitive price, the communication, the delivery.
Excellent service from Distinctive Doors"
“Thank you for my doors, they are top notch, delivery on schedule, good people to deal with, thanks.”
“I would just like to say thanks for a very slick operation. The doors were as described, of good quality and the whole process of ordering and delivery was smooth and well executed. Thanks.”
Tony and Elizabeth Daley
“Many thanks to all at Distinctive Doors for your prompt and efficient service, Francesca always so helpful on the phone, informative emails so prompt, delivery just as stated and the door was super and all at fair money, cannot fault your service and would happily recommend your company, many thanks again.”
“Just a short email to say thanks as I have received the doors I recently ordered in perfect condition and within the delivery slot time. I would definitely recommend distinctive doors for service and quality.
“Thank you for your service.”
“Dear Sirs, I’m emailing just to say that I have received my order and would just like to say going by the service I’ve received to date I would happily recommend your company to anyone. You have been prompt, good polite telephone service and very good delivery service and to date very happy all round. Many thanks.”
Mr. Bob Payne
“I’ve finally got around to writing to you (Distinctive Doors) to re-iterate how pleased we have been with your service, product & cost. The frame that you made, the door you supplied and the final hanging service was superb. The cost of all of this was also very good and I believe unbeatable! I could not recommend your service enough. It all fitted perfectly. I ended up installing the whole lot myself and it looks absolutely great. My wife was so pleased with your job and the end result. It was just what she wanted.
[You] made a custom frame for the door and side windows and I managed to save the 2 x leaded glass window units and had them professionally triple glazed. It looks fantastic and I believe that it could not have been done to such a high standard and at such a competitive price by anybody else.
Thanks again for all your help with the technical queries (from a non-carpenter) and for such a great, great job. Distinctive Doors are the BEST!"
“Thanks for your prompt and accurate delivery of what looks like a top quality product.Sales to delivery have taken just one week on bespoke frame sizes.”
“This is just a quick thank you for the bi fold doors I recently purchased. We have had them insalled by our builder who was a bit daunted about the pack of bits and worried that the doors came unassembled. However they have installed them and they look fantastic, the delivery was on time when stated etc also. Great service and I will definitely look to come back in the future.”
“Great door and just what we were looking for. Had it for over a year now and really happy with the quality. Hinges and locking system also working great.”
“Very friendly + helpful service on the phone today – much appreciated”
Sent via email.
“Just a quick message to say thank you. Your service has been excellent the replacement parts arrived very quickly and the door is fantastic.
From a very pleased customer.
Posted on the website.
“We ordered 2 Arta and 1 Modica oak external doors. They arrived exactly at the time expected, beautifully packed to protect the doors. The carpenter commented on the high quality; he has just finished hanging them and they look superb, even better than expected. Excellent service, excellent doors! Kathryn Simms, Stamford, Lincolnshire.”
“Great service, excellent product and exceptional to be delivered by their own drivers. Thank you.”
“Very happy, order process was simple, delivered on time and the door is top quality.”
“We are delighted with all the doors we’ve ordered from Distinctive Doors – mostly the Chatsworth range. In fact I sourced all but one of the 10 doors we needed from you, I was that impressed with the elegance and diversity of your ranges. The doors all receive many a comment from visitors. I was impressed with the service and speed of delivery, even the delivery guys were polite and delightful. Thank you for an all round great service.”
Posted on the website.
“We ordered an pre-hung oak door set just before Christmas. It arrived at the specified time just 4 days later. The workmanship was very good and the service excellent. Customer services always answer the telephone promptly and are very helpful.”
“Faulty door was replaced with another door next day very good product and very responsive service.”
“Thank you for sending this to us to complete our set. All arrived safely just after Christmas – much appreciated for your special efforts and the doors look lovely here in Portugal.
“Very impressed with your prompt and efficient service. The whole process from ordering through to delivery of our doors was so quick & easy. Our new doors have been fitted this week and look absolutely perfect! Would certainly recommend DD’s to anyone. Thanks again & a Merry Xmas to all staff”
“Our builder has just fitted the new Derby entrance and it is brilliant. He compliments you on the quality of the door and frame and our house now looks so much better – a big improvement. Thank you.”
“Just purchased the 4 lt double glazed external oak door.
Excellent in every way."
“I have just made a telephone enquiry, followed by a web enquiry and then placed an order with you for a fire door.
I want to thank you for the level of service you provided. The initial phone call provided helpful, friendly advice and you actually had doors in stock, unlike everyone else I had called. The web enquiry yielded a reply within five minutes or so and the ordering was straightforward by phone.
While a description of the process would suggest that it was a bit cumbersome, it was actually so efficiently executed and done in such a friendly way that it was an absolute pleasure to use."
“I received the door today and have now fitted. Just wanted to say how pleased I am with the door system. Excellent job all round and I will certainly recommend you in the future.
Thanks & regards
“Excellent/reliable company to order from. Competitive prices but no compromise on service. Hassle free ordering where you can be certain that you will get your doors as agreed at the point of order.”
“The previous doors we have purchased from your Company are impressive, hence we
are back for more.
We bought two stable doors from you and at the time we said we will be back and buy it from you. Again I am please to say that we will be back for another seven doors during next year 2012.
Your service as always is impressive and a very excellent company."
“Reason I chose your door amongst many others was the fact that you showed pictures of how the door was made up, thickness of veneer etc.
Good web site, better than the competition. Sorry it’s only 1 door!"
“I had a few items delivered the other day, and am very impressed – Thanks”
“Thank you very much for your time and help. You have been very helpful indeed.
Mr David Charlesworth
A 5 star rating given to us by a client on the website Approved Business
“We chose DD Fire Doors for our loft conversion because their online prices looked very good. The service we received during the order process (and for subsequent changes) was very good. When the doors arrived (on time as promised) we were especially impressed with the appearance and quality – as was the carpenter we employed to fit them. Based on our experience to date we have decided to purchase more doors from DD so we can change every door in our house.”
See the independent review.
Adrian & Annette Wain
“Just a quick email to say thank you!
You would not believe the trouble we have had trying to buy these knobs elsewhere, its being going on months!
I really wish we had come to you guys first! Ordered Tuesday delivered next day! Great quality and also cheaper than the other Company! The best part however has been the really honest friendly service we have been given by you guys!
A big THANK YOU!"
“Just a brief note to say thanks very much for your refreshing, professional service.
We recently ordered 3 DX Flat Panel Solid Interior Oak Doors, and from ordering to delivery, all was five star.
Have had doors fitted this week, and our carpenter commented what nice quality doors they are, plus also getting very positive remarks when people see them in our home.
Thank you once again,
“Just ordered and had delivered the prehung Tuscany Oak Door.
Just wanted to thank you for your great service and love the door. Its very professionally made, solid and of excellent quality."
Mr. Slater bought Oak Riviera Interior Doors with raised mouldings and bevelled glass for installation throughout his home.
He also bought the Bulbus Satin Nickel Door Handle from the Fortessa Contempo range which you can see look really nice and suit the look of the doors very well.
Mr. B Hodge
“I thought you might like to see how we have used the doors we bought from you in February to refurbish our Methodist church in Upton.
Glazed doors:- At the church entrance the two outer glazed doors are permanently fixed.
Solid doors:- The two central solid doors open as normal to pass from church to hall, however all six can be folded back to create a large opening.
We have done all the work ourselves and are very satisfied with how it works, and particularly with the appearance."
“Hello! I took delivery of white oak internal doors in March and they are now fitted and fabulous! I must also say that your delivery man is brilliant and a credit to your company.
Great company, great products – THANK YOU”
Dr. Ian Johnston
“Everything arrived this morning and all is fine.
What a credit your delivery driver is to your firm – he turned up exactly at 8.30am on a Sunday morning (much more convenient to us that during the week), was very polite and extremely careful when handling the door/frame we had purchased.
It makes a real difference when the final part of an order is handled in this way but I’d also have to say everyone at DD has been great – Kayleigh and Ian were both very helpful along the way – please forward this note to whoever is the Manager of DD.
Oh, and the door looks pretty good too!"
I just wanted to thank you very much for the safe delivery yesterday of the door I ordered. The product is exactly as I wanted and also the delivery and ordering was extremely efficient. Many thanks for your help.”
“Hi Ricky, although had the doors for a while now, they have only recently been fitted to our new build property. I would like to say how impressed everybody is with them, and how good they look. The joiner fitting them woundered if you have and brouchers, as he thinks he will be able to get you more sales.”
“Just wanted to say thank you to your company especially to Alan the joiner and his son who came to replace one of our doors we purchased from you.
Alan and his son were really friendly and helpful, they offered good advice on maintaining the door and corrected a few minor faults from when the door was originally fitted by our builders.
Thank you for sending a new threshold and door seal to replace our worn ones.
All in all a really top job.
“Thank you very much for all the help and support your company has given me prior to my placing an order.
I made a total of 2 phone calls followed by an email enquiry and have been very pleased with the fast, friendly and knowledgeable advice I was given.
I want to thank you for this – good customer service is rare these days and you should be commended."
“The door looks fantastic and I am hoping to fit it tomorrow”
Mr Dean Casey
A 5 star rating given to us by a client on the website Approved Business
“Thank you for your excellent service.A very good service was provided from placing my order to it being delivered to me by the driver.Iwas kept well informed of progress as of when and what time it would be delivered.Highley recomend anyone to use Distinctive Doors as they are an excellent company.”
See the independent review.
Miss Hill sent these pictures and didn’t want to make a comment. Nevertheless, many thanks, we appreciate the chance to see the doors installed.
Mr. Morris Felton
“The front door is excellent and mimics what might have been there in 1920. It is a beautiful fit and only required a certain amount of trimming on the top rail of the frame. Internally it is equally as attractive and fits the original stone step perfectly. What a difference from the ghastly plastic [door] fitted by earlier owners and a triumph for real wood!
All in all, I am delighted with the quality of your products and shall be ordering another 3 Mexicano doors later in the year.”
B K Moore
“I have just purchased 8 interior oak finish doors from yourselves. I would like to thank you for the wonderful service you provided.”
“Having ordered the door from you late November the poor weather prevented me from getting it fitted until mid January. The order process and delivery were clear and straightforward and the requests for a modification to the sill dealt with efficiently. Responses from Kayleigh were particularly good.
When i had a query with the lock mechanism, that too was dealt with very efficiently and though it transpired one part was missing from the kit, it was sent the same day and arrived the next.
Very happy with the service received."
“The order arrived spot on time – fantastic service, exellent product, Many thanks”
Mr Eric Maycox
I thought you might like to see our new front door as finished.
We are delighted with it and would recommend Disitinctive Doors anytime.
“Many thanks for your excellent customer service, much appreciated. Kind regards. Sandra Thornton”
“Thank you for your prompt response and great service as ever”
“Kayleigh, thanks for your help and thank your store-men also – I gather they have been doing their best [to beat the snow].
“Great service…many thanks”
“Your doors duly arrived on time, like you said they would, and I have had them fitted and they look tremendous. We are really pleased.”
“Many thanks, Kayleigh. Very efficient service as usual! Have a lovely day :o)”
“We have now fitted the door and frame you supplied and are delighted at the quality of your work”
“Hi, Many thanks for fab handles they are gorgeous”
“Today I had a carpenter fit your Maidenborough room dividers into my home and they look absolutely fantastic!. My wife and I are delighted with the high standard of workmanship and value for money. Thank you.
P.S. I am looking for two exterior oak doors to fit into my porch, so expect another order from me soon.”
“I am writing to thank you for the excellent service I have received from Distinctive Doors. Your showroom staff’s determination to help extended well beyond any service I have received elsewhere. They helped me to arrive at an informed decision on the doors/door furniture I was interested in and guided me on sizing, fitting and finishing. Moreover, they worked especially hard to ensure that the goods would be delivered on a day convenient to me. The oak doors are wonderful, elegant, well constructed and great value. (even our joiner and French polisher commented on the quality).
Your help throughout has been immeasurably valuable and I truly appreciate the personal service you have offered. The aftercare we have received after a problem of my making has been fantastic and was resolved quickly and professionally to the credit of Distinctive Doors. I have already recommended your company to others. Thank you once again – Paul Raggett."
“Thank you what a fantastic service.”
“Dear Sirs, we have installed the oak Roxborough you supplied – the results are very good.”
Mr Rob Budden
“The doors arrived Sunday as promised and look very good. What a professional service.”
Mr Ray Longman
“Please see attached pictures of several Distinctive Doors that I installed in 2004. They were varnished with three coats of Ronseal Hardglaze Clear varnish with a rub down between coats with a fine wet & dry sandpaper. I was and still am very pleased with the finished result and have recently purchased some more DD doors for my daughters house.”
“The service from you has been excellent, I will certainly recommend Distinctive Doors to others, though hopefully we, ourselves, shan’t need any more for a while! Thanks again”
“This is an e-mail to compliment you on the excellent service you have provided with regard to delivery of my order.
Thankyou for the fast and efficient service.”
Mr Brian Hayworth
“As you will see from the attached picture, we have just fitted one of your doors, and we are absolutely thrilled with the result. From the very beginning of our contact with your company we found you helpful, and having placed our order with you, unbelievably, received the door in under a week. The door was delivered at exactly the time you had informed us, and the pre-hung service enabled my husband to fit the door with ease in under 3 hours from start to finish. We just wanted to thank you, and say how delighted we are. We will have absolutely no hesitation is recommending your company”
Mr Richard Walling
“Very please with the front door ordered then [March 2009] so now it’s time to do the back door. We’ve had many positive comments about the door you supplied last year from visitors and neighbours, and it was a real benefit last winter not to have snow coming in and an icy blast! [I] would add that the current version of your site is really easy to use, much better than some others.”
Mr Simon Garwood
“Bought 13 Mexicano Internal Doors in 2007 for our self build in Derbyshire, after seeing them at the self build shows.
They are fantastic. They are still getting “ooooo, I like the doors” comments from visitors 3 years later. The price and Quality of these doors (just try lifting them!), cannot be bettered. Thank you, and we continue to pass your name to other self builders we know."
Mr Peter Heaps
“Just thought you may appreciate some feedback. It’s a beautiful door and was worth the wait getting it fitted. Other jobs have had to take priority… Thanks again for a great product and excellent service!”
Mr L Robertson
“I would just like to say thank you for the Doors & Frames, they are perfect great job done by your joiner, I will always order from you in the future, all my internal doors came from you as well. First class.”
“A big thank you ! I ordered the doors on the 25/26th November. You delivered them on the following Monday, my joiner has just finished putting them up, THEY LOOK FANTASTIC! Many thanks”
“We would just like to say we visited your showroom on saturday the 18th and the lady whom served us was very helpful and this is the reason why we have placed the order with you. Thank you.”
Mrs Valerie Joynson
“I just want to say that the doors we had delivered nearly 2 months ago are fantastic! They look wonderful and the whole purchase and delivery process was excellent.”
“I have recently purchased a number of doors and frames from you and would like to say how pleased I am with them. They are far better quality and price than anything I have found locally and your staff have been very helpful and efficient. Thanks, they look very nice.”
“I liked your site.”
“I purchased 16 doors & a frame from you a few weeks ago, Brilliant doors, top quality, good service, delivery spot on.”
“Very helpful, as has always been the response from Distinctive Doors – excellent customer service!”
“It has been a pleasure to deal with your company”
“I just wanted to […] say a HUGE thank you for the most fantastic service – I am so impressed – the doors arrived Sunday and were installed yesterday and I am thrilled.
Thank you so very much – in times when building and renovation could not be more stressful you were so very helpful and stress free! Many thanks again”
“Many thanks, doors look v. good but still in their wrappers and delivery was 08:45 on Sunday – great service. Thanks”
“I must say that we are very pleased with your quality doors and they did arrive as stated.
I hope in the near future we will be able to order some more doors as required.”
“Just want to thank you for the help received when buying my bi-fold doors not only for the quality of the doors but also for the customer service from the telephone sale to the delivery – all very personal yet professional. The are now ‘in situ’ and are just perfect for the room.”
“I have recently bought some doors from you and they are lovely. I would like to compliment you on your service and delivery.”
“The door arrived safely and I am very pleased. Many thanks for your excellent and very prompt service.”
“Fantastic website I have enjoyed looking at your products and I am at present extending my home. I will be ordering my requirements for doors via your website as the products are excellent and of course good value for money.”
“Thank you for your excellent and speedy response and service.”
“Thank you for the excellent service and quality product.”
“Thanks for great service this time and last week, all really appreciated.”